Here at Openworld Solutions, we pride ourselves on our commitment to excellent customer service. When you contact Openworld Solutions your query will be handled by a trained professional. In 90% of all cases the individual you speak to first with be the individual who resolves your issue, providing you with a single point of contact and continuity throughout the process.

90% of all the incidents logged are resolved in 660 minutes, with 50% resolved in less than 30 minutes.

We achieve our high IT support levels through extensive investment in our back office systems and remote support tools that allow us “see what you see” as if we were sitting next to you. It doesn’t matter whether you are in the office, travelling on business or at home; so long as you have an internet connection we will be able to provide you with the support you need to maintain your productivity.